FAQ

Who do I send my orders to?
Please use our webshop for your orders or send us your orders to   info@ugarit-verlag.de .
How soon will my books arrive?
Our German sales company Sigloch sends most orders within 24 hours after receiving the order. The orders are sent by DHL and take about 5-10 days.
Can my books be sent to a billing address other than my billing address?
Of course. Please include this in the address.
How much are the postage costs?
The postage costs are calculated from the total weight of the delivery and the country of destination:
Germany
<1000 g=€ 3,95
<2000 g=€ 4,40
<5000 g=€ 6,99
<10000 g=€ 8,49
<31500 g=€ 14,99
European Union
Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Estonia, Spain, Finland, Faroe Islands, France, Great Britain, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Monaco, Malta, Poland, Portugal, Romania, Sweden , Slovenia, Slovakia
<2000 g=€ 6,85
<5000 g=€ 8,95
<10000 g=€ 12,45
<20000 g=€ 19,45
<31500 g=€ 27,50
Europe (without EU)
Andorra, Switzerland, Liechtenstein, Norway, Vatican City
<2000 g=€ 8,62
<5000 g=€ 10,96
<10000 g=€ 14,86
<20000 g=€ 22,66
<31500 g=€ 31,63
world
Ascension, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Netherlands Antilles, Angola, Antarctica, Argentina, American Samoa, Australia, Aruba, Aland, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Burkina Faso, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Bouvet Island, Botswana, Belarus, Belize, Canada, Cocos Islands, Central African Republic, Congo, Côte d'Ivoire, Cook Islands, Chile, Cameroon, China, Colombia, Guadeloupe, Costa Rica, Serbia and Montenegro, Cuba, Cape Verde, Christmas Island, Diego Garcia, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Egypt, Western Sahara, Eritrea, Ethiopia, Fiji, Falkland Islands, Micronesia, Gabon, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Equatorial Guinea, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong, Heard and McDonald Islands, Honduras, Haiti, Canary Islands, Indonesia, Israel, India, Iraq, Iran, Iceland, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts and Nevis, North Korea, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Madagascar, Marshall Islands, Macedonia, Mali, Myanmar, Mongolia, Macau, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Nepal, Nauru, Neutral Zone, Niue, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, St. Pierre and Miquelon , Pitcairn Islands, Puerto Rico, Palestine, Palau, Paraguay, Qatar, Reunion, Russian Federation, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Singapore, St. Helena, Svalbard and Jan Mayen, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé and Príncipe, El Salvado r, Syria, Swaziland, Tristan da Cunha, Turks and Caicos Islands, Chad, Togo, Thailand, Tajikistan, Tokelau, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad and Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda , United States of America, Uruguay, Uzbekistan, St. Vincent / Grenadines (GB), Venezuela, United States Virgin Islands, Vietnam, Vanuatu, Wallis and Futuna, Samoa, Yemen, Mayotte, South Africa, Republic, Zambia, Zimbabwe
<2000 g=€ 15,79
<5000 g=€ 34,99
<10000 g=€ 46,99
<20000 g=€ 67,99
Other countries not listed here
<2000 g=€ 5,56
<5000 g=€ 7,36
<10000 g=€ 10,36
<20000 g=€ 16,36
<31500 g=€ 23,26
Which credit cards do you accept?
We accept all major credit cards such as Visa, MasterCard, Discover, American Express.
What currencies do you accept?
We accept payments in the European currency EUR.
Are the titles also available as e-books?
Newer titles are also offered as e-books, but these are only available in combination with a printed edition.
How do I get an e-book that I have ordered with a printed edition?
You will receive a download code with which you can download the e-book from our website. To do this, click on "E-Book Download" on the right side of the website and enter the download code and the digits after the last point of the order number.
You will find the download code on the invoice of your order if you paid for your order directly by credit card. Otherwise we will send you the code as soon as the invoice amount has been booked with us.
Price reductions
No further author and book trade discounts are offered for books at a reduced price.
Can I return an order?
If an ordered book is damaged, faulty or has a billing error, please contact us within 30 days of the invoice date. We will take the order back and provide you with a free replacement. But even if you want to return an order for other reasons, you can do so within 30 days. However, please note that the returned book must be in a resalable condition. We cannot accept returns of used books or open software.
What are your payment terms?
Billing addresses outside the Federal Republic of Germany can only be delivered against prepayment. Billing addresses within the Federal Republic of Germany can also be supplied on account. You can choose whether you want to transfer the amount to us after receiving the invoice, which will be sent to you immediately by email or which you can download after ordering, or whether you want to pay directly via your credit card or Epay during the order process. The latter is carried out in cooperation with VRPay of Volks- und Raiffeisenbank, whereby the account data you have transmitted will only be transmitted to the bank and in a cryptographically secure manner and will therefore never be known to us or stored by us.
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