Cancellation policy for orders of printed books and other physical goods
Consumers have a statutory right to cancellation. A consumer is any natural person who enters into a legal transaction for purposes that can be attributed primarily neither to their commercial nor to their independent vocational activity (§ 13 BGB).
Right to Cancellation
You have the right to cancel your contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the date on which you or a third party designated by you, who is not the carrier, have taken physical possession of the goods.
To exercise your right of cancellation, you must contact us (Ugarit-Verlag – Buch- und Medienhandel GmbH, Salzstraße 45, D-48143 Münster / Germany, Phone: +49 (0) 251-83 2266 3 Fax: +49 (0) 911 - 30844-46000, Email: firstname.lastname@example.org) with a clear explanation (e.g., consigned by post mail, fax or email) of your decision to cancel your contract. You can use the attached withdrawal form, but this is not mandatory.
To remain within the cancellation period it is sufficient for you to notify us regarding your decision to cancel your order prior to the cancellation deadline.
Consequences of Cancellation
If you cancel your contract, we return all payments that we have received from you, including delivery costs (with the exception of additional costs arising from choosing a more expensive method of delivery than the standard delivery offered by us), and these will be repaid promptly within fourteen days of the date on which we receive notice from you of your cancellation of your contract with us. The same method of payment used for the initial transaction will also be used for repayment, unless you explicitly indicate otherwise; you will not be charged fees for repayment.
We may withhold reimbursement until we receive the goods in return or until you have demonstrated that you have returned the goods, whichever is earlier.
You must return the goods promptly and not later than fourteen days from the date on which you notify us of the cancellation of the contract. This deadline is met if you dispatch the goods prior to the end of the period of fourteen days. You bear the direct cost of returning the goods.
You only need to pay for any diminished value of the goods if the deterioration in value is due to an unnecessary handling of the goods by you to ascertain their nature, characteristics, and functioning.
- The cessation of the statutory cancellation policy -
Disqualification or premature termination of the right to cancellation:
A right to cancellation does not apply to the supply of audio or video recordings (CD, music, or video cassettes) or computer software in a sealed package, if the seal was removed after delivery.
A right to cancellation also does not apply to goods that are not prefabricated and for whose production individualized choices and decisions by the consumer are important, or to goods that are clearly tailored to the personal needs of the consumer.
A right to cancellation also does not apply to contracts for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
Form for cancellation
Sample cancellation form: Cancellation.pdf